Professional Skills

Veteran IT support technician with 15+ years of hands-on experience in hardware repair, deployment, field service, and enterprise support. Certified by Lenovo, HP, CompTIA, and Lexmark. Small business owner, domain administrator, and writer with 370+ published essays and fiction pieces. Comfortable in corporate environments, field operations, and independent contract work.

Hardware & Break/Fix

• Lenovo Authorized Warranty Service Provider (desktops & laptops)
• HP APS Platform Specialist
• Lexmark printer repair & maintenance
• System board, component, and peripheral replacement
• Cisco switch replacement (SmartHands)
• 500+ PC deployments using Altiris, SCCM, Ghost, WinPE

Systems & Administration

• Windows NT → Windows 10
• Active Directory & Azure administration
• Domain management: DNS, email, user accounts
• Server swaps, UPS installs, rack-and-stack
• Avaya phone system administration

Software & Tools

• Microsoft Office (2000–365)
• Access database design & VBA scripting
• HPSM, ServiceNow, Clarity, ClearVision
• Citrix, Marimba, CSM tools

Data & ETL

• Extract, Validate, Transform, Load workflows
• Experience with text, CSV, Excel, SQL Server, Oracle
• Custom Access database solutions

Web & Digital

• HTML, CSS, JavaScript
• Domain administration & DNS management
• Shopify store owner
• WordPress & Substack publishing

• 370+ essays and fiction pieces published on worldofwebb.net
• Serialized novel: Inger’s Finger
• Watercolor illustrations
• Substack contributor

• 500,000+ professional miles driven
• Bing Maps camera car operator
• UberX partner driver
• Roadie delivery driver

• Owner, Baugh Holding Company / Arts Fire RVA
• Domain portfolio management
• Meta Business Suite administration
• Web presence, content, and digital operations